FAQ

At Alexander Jewellers, we’re here to answer all your questions about our services and products. Below are some of the most common inquiries we receive:

1. Do you offer custom jewellery design?

Yes! Our expert jewellers specialise in creating bespoke engagement rings, wedding bands, and custom jewellery. Share your vision, and we’ll bring it to life with precision and craftsmanship.

2. What types of jewellery repairs do you provide?

We offer a wide range of jewelry repair services, including ring resizing, stone resetting, chain repairs, and clasp replacements. Our team ensures your jewelry is restored to perfection.

3. Can you repair watches and clocks?

Absolutely! We provide professional watch and clock repair services, including battery replacement, mechanism repair, and cleaning.

4. Do you buy gold?

Yes, we purchase gold at competitive rates. Bring your gold items to our store for a valuation.

5. How do I care for my jewellery?

To keep your jewellery shining, avoid exposure to harsh chemicals and clean it regularly using a soft cloth. For deep cleaning, we offer professional care and cleaning services.

6. Do you offer jewellery valuations?

Yes, we provide certified valuations for insurance, resale, or personal records. Our experts will ensure accurate assessments.

7. How can I book an appointment?

Booking an appointment is easy! Visit our Make an Appointment page or call us directly to schedule a personalised consultation.

8. Where are you located?

We are located at:

North Rocks Shopping Centre

328-336 North Rocks Road, North Rocks, NSW 2151

Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N and mens’ rings are a size R. If a ring needs to be resized, please visit us instore or contact us for a quote.

Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.

Total diamond weight of all of the diamonds set into the applicable product.

Yes, we offer an instore engraving service. Please visit us instore or contact us for a quote.

Yes, we are happy to offer a layby payment plan instore. Our normal layby terms require a 25% initial deposit, and regular payments of the balance within 3 months of the original transaction date. See instore for further details.

Yes, we are experts in both jewellery and watches repairs. Please present your item/s to any of our friendly team in-store and we will be able to provide you with an estimate for the repair.

We invite you to register to become a ‘VIP’ on our homepage. You will then receive our regular newsletters, invites, special offers, birthday gifts and more.

We are unable to accept international orders.