Frequently Asked Questions | Alexander Jewellers North Rocks

At Alexander Jewellers, we’re here to answer your most common questions about our jewellery, services, and expert offerings. Here’s everything you need to know before you visit:

1. Do you offer custom jewellery design?

Yes. Our expert jewellers specialise in creating bespoke engagement rings, wedding bands, and custom pieces. Share your vision, and we’ll bring it to life with precision and craftsmanship.

2. What types of jewellery repairs do you provide?

We offer a full range of jewellery repair services including:

  • Ring resizing
  • Stone resetting
  • Chain and clasp repairs
  • Polish and restoration

Every repair is done with expert care to ensure your jewellery is restored to perfection.

3. Can you repair watches and clocks?

Yes, we repair both watches and clocks. Our services include battery replacements, movement repairs, glass replacements, and full servicing by our skilled watchmakers.

4. Do you buy gold jewellery?

Absolutely. We purchase unwanted gold at competitive market rates. Visit us in-store with your items for a no-obligation valuation.

5. How should I care for my jewellery?

To keep your jewellery looking its best:

  • Avoid contact with harsh chemicals or saltwater
  • Store pieces individually to avoid scratches
  • Clean regularly with a soft cloth

For deep cleaning, we offer professional polishing and care services.

6. Do you offer jewellery valuations?

Yes, we provide certified valuations for insurance, resale, or estate purposes. Our qualified team ensures accuracy and discretion with all assessments.

7. How can I book an appointment?

Booking is easy.

Visit our Make an Appointment page or call us directly on (02) 9873 1802 to schedule a personalised consultation with our jewellery specialists.

8. Where are you located?

North Rocks Shopping Centre

Shop 28–29, 328–336 North Rocks Road, North Rocks, NSW 2151

We’re conveniently located in the heart of North Rocks, with ample parking available.

Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N and mens’ rings are a size R. If a ring needs to be resized, please visit us instore or contact us for a quote.

Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.

Total diamond weight of all of the diamonds set into the applicable product.

Yes, we offer an instore engraving service. Please visit us instore or contact us for a quote.

Yes, we are happy to offer a layby payment plan instore. Our normal layby terms require a 25% initial deposit, and regular payments of the balance within 3 months of the original transaction date. See instore for further details.

Yes, we are experts in both jewellery and watches repairs. Please present your item/s to any of our friendly team in-store and we will be able to provide you with an estimate for the repair.

We invite you to register to become a ‘VIP’ on our homepage. You will then receive our regular newsletters, invites, special offers, birthday gifts and more.

We are unable to accept international orders.